Refund Policy

We want you to be happy with what you ordered. If something isn't right, start a return within 30 days of delivery and we'll make it right — a refund to your original payment method, or a replacement for items that arrive damaged, defective, or not what you ordered.

There are no restocking fees, and because we offer free shipping on every order, you don't pay anything to send an item back when the return is our fault. For change-of-mind returns, you may need to cover the return shipping label (see below).

Email our support team at dropai-9ee5928f@ctomail.io within 30 days of delivery, and include:

• Your order number (from your order confirmation email)
• The item(s) you want to return
• The reason for the return (damaged, defective, wrong item, or changed your mind)
• Photos of any damage or defect — they help us process your request faster and, where applicable, avoid return shipping costs on our end.

We'll reply with next steps, including a return authorization and the return shipping address. Items sent back without prior approval can't be guaranteed a refund, so please wait for our instructions before sending anything.

If your order arrives damaged, defective, or doesn't match what you ordered, contact us within 30 days of delivery and we'll make it right. We start with a replacement or a store-credit refund — whichever you'd prefer — and we'll cover the return shipping when that's needed.

Because our suppliers ship directly, there's no central warehouse we can inspect items in. That's why we ask for photos: they let our supplier verify the issue quickly and confirm the refund or replacement, and they're never used for anything else.

Most items can be returned within 30 days of delivery if you simply changed your mind. For these returns, the item must be unused, in its original packaging, and have any included accessories. You'll pay for the return shipping label — the cost will be quoted to you when we set up the return, and no restocking fee is charged on top.

A few things can't be returned if you change your mind, for health and hygiene reasons and because they can't be re-sold:

• Personal care and hygiene items (e.g. earphones, earbuds, and skincare or beauty tools that have been opened or used)
• Items that are damaged, altered, or missing accessories after use
• Anything missing its original packaging

If your item falls into one of these categories but is defective, the sections above still apply — we'll replace it or refund it.

We issue refunds to the original payment method you used at checkout — no store credit unless you ask for it. That keeps things simple and you always see the money come back where it came from.

Timing depends on which step of the process applies to you:

• Damaged, defective, or wrong item that we replace: once our supplier confirms the photos, we issue the refund or replacement right away — your item does not need to be shipped back first.
• Standard return: we generally issue your refund within 5 business days of the item being received back by our supplier.
• Payment method: once we've issued the refund, your bank or card provider typically shows it within 3–10 business days, depending on their processing times.

For returns shipped from another country, customs clearance can add a few extra days on the supplier's side. We'll keep you updated on the status; if anything is taking longer than the windows above, reply to any of our emails and we'll chase it for you.

Every order ships with tracking, and we check deliveries against the status our suppliers report. If a tracking number shows a package as delivered but you haven't received it, or a shipment is lost in transit, contact us within 30 days of the estimated delivery date. We'll open an investigation on our side; if the package can't be recovered, we'll replace the item or refund your order.

Because we're a dropshipping store, your order is shipped directly from our supplier's warehouse — not from a DropAI warehouse. This is what lets us keep prices low and offer free shipping on everything, but it also means delivery takes longer than a local warehouse store, and estimates can vary by item and destination.

Every product page shows its own delivery window — from as fast as 3 days to up to 16 days for the furthest destinations. Those are estimates, not guarantees. If your order hasn't arrived by the end of its stated window, email us and we'll investigate and, if needed, replace or refund.

Email dropai-9ee5928f@ctomail.io with your order number and question. Our support team is available for questions about orders, returns, and delivery, and we'll get back to you with a real answer — not a script.