Terms of Service

These terms govern your use of the DropAI store and any order you place with us. By browsing the store or placing an order, you agree to these terms. We've written them to be readable and honest — if anything is unclear, email us and we'll explain it.

• You may use the store to browse and buy products for personal, non-commercial use.
• You must be at least 18 to place an order, or have the permission of a parent or guardian to use the payment method.
• You agree to provide accurate, current order and shipping information, and to keep your order and contact details up to date so your package can be delivered.
• You may not misuse the store — for example, by attempting to disrupt it, scrape pricing data at scale, or interfere with other customers' orders.

When you place an order, you're offering to buy the items in your cart at the prices shown at checkout. We confirm your order by email — that confirmation is our acceptance. If an item is unavailable or an obviously incorrect price has been listed, we may cancel or adjust that part of the order before it ships and let you know.

Prices and charges:

• Prices are shown in full before you complete checkout — no hidden fees added at the end.
• Shipping is free on every order, with no minimum, and the delivery window for each item is shown on its product page before you buy.
• Payment is processed securely by our payment processor (Visa, Mastercard, Amex, PayPal, Apple Pay where offered). Your card is charged at checkout, and we never see or store your full card details.

DropAI is a dropshipping store: our suppliers ship each order directly to you from their warehouses around the world. That's how we keep prices low and offer free shipping, but it means delivery takes longer than buying from a local warehouse.

Every product page shows its own window — from as fast as 3 days to up to 16 days, depending on the item and your location. These are estimates, not guarantees of delivery on a specific date. Customs clearance, carrier delays, and remote addresses can extend them. What we do guarantee: your order ships with tracking, and if it hasn't arrived by the end of its stated window, contact us and we'll investigate, replace, or refund.

Product listings (names, photos, prices, descriptions) are provided by us and our suppliers, and we review them before listing. We work to keep listings accurate, but minor differences can occur — for example, a product photo may not perfectly match the final production unit, and supplier descriptions may occasionally be incomplete.

Product picks are surfaced by AI from demand signals and then reviewed by our team before anything is listed. AI helps us find and describe products; human judgment decides what actually gets sold. We don't make health claims beyond what products are designed to do, and nothing on this store is medical advice.

If something you receive differs materially from its listing, the Refund Policy applies — you can return it within 30 days of delivery.

Checkout is guest-friendly — no account required to buy. If we add accounts later, you're responsible for keeping your login details secure, and you must not share them with others. You may also place orders as a guest with a valid email address (we need it for order updates).

Our Refund Policy is a separate, plain-English page. In short: start a return within 30 days of delivery, refunds go to your original payment method, and there are no restocking fees. See the Refund Policy for the full details, including how change-of-mind returns work and which items can't be returned.

Cancellations: because suppliers pick and ship orders quickly, you can request to cancel an order before it ships, but we can't guarantee a cancellation once the supplier has dispatched it. If your order can't be cancelled, the Refund Policy applies instead.

We stand behind what we sell and we make things right when they go wrong (see the Refund Policy). But we can't be responsible for everything:

• Consequential or indirect losses — for example, lost profits or time caused by a delayed or missing delivery, beyond the order value itself.
• Delivery delays caused by events outside our or our suppliers' control (customs, extreme weather, carrier disruptions, natural events).
• Losses arising from misuse of products or from your failure to keep your address and contact details accurate.
• Decisions you make based on product descriptions — we describe what products do, but you're responsible for choosing items appropriate for your needs and for following any included instructions.

Nothing in these terms limits any rights you have under law that can't be limited, including the right to receive a refund or replacement for defective goods as required by your country's consumer protections.

These terms are governed by the laws applicable to the store's operations where the store is established. If any part of these terms is found to be unenforceable, the rest continues to apply. We hope it never comes to that — if there's ever a dispute, we'd rather hear from you and fix it: email dropai-9ee5928f@ctomail.io.

Questions about these terms, an order, or anything else — email dropai-9ee5928f@ctomail.io and we'll reply with a real answer.